Customer Service is Great
I'll start off with the negative and then move on from there. I had the humidifier for about 4 months and then it broke. Wow, then...'why the 5 star review?' you may ask. Firstly, I'm not entirely sure it was the product's fault. There is a sleeve that you fill up with water, and my wife didn't necessarily set it in 'gently' one night. In any case, I contacted the company and wanted a replacement part and was even willing to pay for it. They asked for the serial number (and other things) and said it was out of warrenty (I threw away the receipt so I had no proof)... nevertheless, they said that they were going to replace it with a brand new unit. They sent me a new unit as well as a pre-paid return label to send back the old unit so that they can better develop the product and troubleshoot the issue. This is un-heard of service unless you are shopping at Williams and Sonoma. The new unit has worked fine ever since. The issue here is that, if you purchase this product and...
Good humidifier, as long as you're ok replacing yearly
We bought this humidifier two years ago and were extremely happy with it. It was quiet, efficient, and got the room to a comfortable humidity (around 40%). Also, extremely stylish. Loved the look. We specifically spent a little more, hoping to get a humidifier we wouldn't have to replace after one or two seasons (our last one, a Crane penguin-shaped humidifier, started leaking after 3 years).
HOWEVER, the maintenance on this humidifier is a total pain. Nowhere before buying does it detail what you're supposed to do. If we'd known, I would have gone for a less needy unit! To summarize:
Daily maintenance:
Turn off and unplug it. Remove the tank. Take the housing to the sink and drain it. Wipe it clean and dry it. Drain the tank and rinse it. Refill the tank, drag the whole mess back to its shelf and set it up again.
Weekly maintenance:
Do the daily maintenance. Before you refill and put it all away, fill the base with vinegar and the tank with...
Works fine for me
I have no problems with this product. It has a light dripping sound while it works but it sounds like water dripping after a heavy rain. I can't imagine a world where that would wake me up or bother me. Outside that it is super quiet.
It seems to be pumping out tons of water vapor.
Appearance wise, I think its the best option out there. Every other device I have seen is just ugly, and look like a humidifier.
The design keeps the it very low profile and I am not worried about my cats knocking it over.
It is really easy to fill.
I have not gotten to the point where I have to clean it yet.
The only thing I don't like is that it beeps pretty loud when you change the settings. If my wife is asleep while I am adjusting something, it can wake her up.
***********Review Update*******************
Humidifier stopped working after a month or two.
returned it to bed bath and beyond. Got an...
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