Complete waste of money!
I have/had a Casablanca fan with the Inteli-Touch controls, the fan worked perfectly for a few years then all of a sudden I could not turn the lights off with the wall control.
I emailed casablanca.... no help, I went to google and eventually determined that a control board in the fan went bad (a board you need in the fan for the Inteli-touch) so $100 later and my fan was up and running again. Well not even a year later it has happened again! I emailed casablanca yet again and they still were not willing to help me, I asked why my $600 fan already needed $200 in repairs and they stopped responding to my emails! They have the absolute worst customer service I have ever encountered, I took the fan down and replaced it with a $110 Harbor Breeze fan and a $35 Lutron Maestro remote. I used to think Casablanca made good fans, but after this experience I will never install another one of their products.
Terrible product
I have/had a Casablanca fan with the Inteli-Touch controls, the fan worked perfectly for a few years then all of a sudden I could not turn the lights off with the wall control.
I emailed casablanca.... no help, I went to google and eventually determined that a control board in the fan went bad (a board you need in the fan for the Inteli-touch) so $100 later and my fan was up and running again. Well not even a year later it has happened again! I emailed casablanca yet again and they still were not willing to help me, I asked why my $600 fan already needed $200 in repairs and they stopped responding to my emails! They have the absolute worst customer service I have ever encountered, I took the fan down and replaced it with a $110 Harbor Breeze fan and a $35 Lutron Maestro remote. I used to think Casablanca made good fans, but after this experience I will never install another one of their products.
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